FAQs
Ordering
How do I place an order?
Browse our collections online and add your selections to your cart. Proceed to checkout, enter your shipping and payment details, and submit your order. You'll receive a confirmation email once your order is placed.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to get your pieces to you as soon as possible. Please contact us immediately if you need to make a change — we'll do our best to accommodate your request before the order ships.
Do you offer gift wrapping or personal notes?
Please reach out to our team before placing your order and we'll do everything we can to make your gift feel special.
Shipping
Where do you ship?
We ship nationwide across the United States. For full details on rates, estimated delivery times, and processing windows, please review our Shipping Policy.
How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can also log into your account to check order status at any time.
What if my order arrives damaged or is lost in transit?
We're sorry for the inconvenience. Please contact us with your order number and a photo of the damage within 48 hours of delivery and we'll make it right.
Returns & Exchanges
What is your return policy?
We want you to love every piece. Please review our Return Policy for full eligibility requirements, timeframes, and instructions for starting a return.
How do I initiate a return?
Visit our Return Policy page for step-by-step instructions, or contact us and we'll guide you through the process.
In-Store Visits
Do you have a physical location?
Yes — we'd love to see you in person! Find our address, hours, and directions on our Visit the Store page.
Can I shop in-store and online?
Absolutely. Our full collection is available both in-store and online. Inventory may vary between channels, so if you have your eye on something specific, we recommend calling ahead or checking online availability before your visit.
Product Care
How should I care for my clothing?
Care instructions vary by fabric and are included on the tag of each garment. When in doubt, opt for a gentle cycle or hand wash in cold water, and lay flat to dry to preserve fit and finish.
How should I care for my jewelry?
Store jewelry pieces individually to prevent scratching. Avoid contact with water, perfume, and lotions. Gently polish with a soft, dry cloth to restore shine.
Getting Help
How can I reach the Distinctively Hers team?
We're happy to help. Visit our Contact Us page for all the ways to get in touch — we aim to respond to every inquiry promptly.